tbazi's Privacy Policy

1. Introduction & Scope

tbazi is a safe and reliable online casino and betting platform for players in Bangladesh. We believe that protecting every user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes how tbazi collects, uses, stores, and in certain cases shares your personal information with third parties.

By using this platform, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected] with any questions.

This Policy applies to all tbazi services, websites, applications, and related digital channels. It is an integral part of our Terms and Conditions, and both documents should be read together.

2. What Information We Collect

tbazi collects various types of information from its users. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account on tbazi, use our services, or contact us, you may provide the following information:

• Full name, email address, and date of birth
• Residential address and contact details
• National ID or passport details for identity verification
• Financial transaction details — such as bKash, Nagad, Rocket, or bank transfer information
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the tbazi platform, the following information may be collected automatically:

• IP address, device type, and operating system
• Browser version and language settings
• Activity logs on the platform — pages visited and time spent
• Information from cookies and similar tracking technologies
• Geolocation data (at a general level, without specific GPS)

3. How Your Information Is Used

tbazi uses your personal information only for specific and legitimate purposes. We never use your information for unnecessary or unrelated purposes.

3.1 Service Delivery & Operation

• Creating and managing your account
• Processing financial transactions — deposits, withdrawals, and bonus distributions
• Age verification — our platform is for users aged 21 and above only
• Providing customer support and resolving issues

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring platform security and addressing cyber threats
• Enforcing our Terms and Conditions
• Upholding responsible gambling policies and intervening when necessary

3.3 Service Improvement

• Analysing user experience and improving service quality
• Identifying and resolving technical issues
• Developing new products and features

3.4 Communications

• Sending important account-related notifications
• Sending promotional information subject to your consent
• Informing you about changes to our policies

4. Sharing Information with Third Parties

tbazi does not sell your personal information. However, we may share certain information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties who provide specific services on our behalf — such as payment processing, technology infrastructure, and customer support tools. These partners may only process your information under our instructions and are bound to uphold our privacy standards.

4.2 Legal Obligations

We may disclose necessary information based on legal obligations, court orders, or valid requests from government authorities. In such cases, we will only provide the minimum information required.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer involving tbazi, your information may be transferred. In such circumstances, we will notify you in advance and your information will receive protection consistent with this Policy.

4.4 With Your Consent

For any reason other than those listed above, we will obtain your explicit consent before sharing your information with third parties.

5. Cookies & Tracking Technologies

tbazi uses cookies and similar technologies to improve website functionality and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — login sessions, security tokens, etc. Without these, the platform will not function properly.
• Functional Cookies: Remember your preferences — language settings, theme preferences, etc.
• Analytics Cookies: Help us understand and improve how the platform is used. These collect anonymous data.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working properly.

6. Data Security Measures

Protecting your data is tbazi's top priority. We apply industry-standard security technologies and practices.

However, no transmission of data over the internet or electronic storage is completely secure. Even with our best efforts, we cannot provide an absolute guarantee of the security of your information. In the event of a security breach, we will notify you as quickly as possible.

7. Data Retention Period

tbazi retains your information for as long as it is needed for the purpose it was collected, or as required by legal or business obligations.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Financial transaction records are kept for a set period due to legal obligations.
• Analytics Data: Anonymous analytics data may be retained for a longer period.
• Communication History: Customer support communication records are retained for a set period to ensure service quality.

If you wish to close your account, please contact us at [email protected]. We will not retain more information than is necessary to comply with legal and regulatory obligations.

8. Your Rights Regarding Data Protection

As a tbazi user, you have several important rights over your own information:

8.1 Right to Access

You may request a copy of the personal information we hold about you. We will fulfil this request within a reasonable time.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being processed for certain purposes, particularly in the case of marketing communications. You can unsubscribe from marketing emails at any time.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format. This right applies where data processing is based on your consent or is necessary for the performance of a contract.

To exercise these rights, please contact us at [email protected]. We will endeavour to respond to your request within one month.

9. Protection of Minors

tbazi is intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors. We verify age during the account registration process and take strict measures to prevent access by underage individuals.

If we become aware that a minor is using or attempting to use our platform, we will immediately close that account and delete the collected information. If you know of a minor using tbazi, please inform us at [email protected].

10. Changes to This Policy

tbazi may update this Privacy Policy as needed. The Policy may be revised due to changes in services, the addition of new features, or legal requirements.

For significant changes, we will notify you by email or through a notice on the platform. The date of each revision will be noted at the top of the page as "Last Updated".

Continuing to use tbazi after any changes means you are consenting to the updated Policy. We recommend that you review this page regularly.

11. International Data Transfers

tbazi may work with servers or service providers located outside Bangladesh. In such cases, your information may be transferred to or stored in another country.

For international transfers, we ensure that the destination country or service provider meets adequate data protection standards. We safeguard your information through contractual protections and other appropriate measures.

12. Third-Party Services

The tbazi platform has arrangements with third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi, and others. These providers operate under their own privacy policies.

Our payment processing partners — bKash, Nagad, Rocket, and bank transfer services — follow their own data protection policies. We are not responsible for the data handling practices of these third parties and recommend that you review their respective privacy policies.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. tbazi's customer support team is available 24/7 to assist you.